0x0000361e – Error_Ipsec_Ike_Failqueryssp – Failed to Query Kerberos Package to Obtain Max Token Size

The error code "0x0000361e – Error_Ipsec_Ike_Failqueryssp" means there is a problem with a secure connection called Internet Key Exchange (IKE) because of issues with Kerberos, which helps keep things safe online.

This can happen if settings are wrong or if firewalls block important connections. People might notice their computer is slow or that they keep losing connection.

To fix this, you can check network settings, make sure clocks on devices match, and update drivers. Knowing about this error helps keep our online activities secure and running smoothly. It's important to learn how to prevent these issues.

Error meaning:

The error code "Error_Ipsec_Ike_Failqueryssp" means that the Internet Key Exchange (IKE) couldn't finish because it couldn't find the correct size for security tokens.

This causes problems with secure connections and stops safe communication between devices.

Causes:

Potential reasons for the "Error_Ipsec_Ike_Failqueryssp" on your system:

1. Incorrect security settings on the computer or server.
2. Problems with the Kerberos authentication process.
3. The Kerberos service principal name (SPN) is not set up correctly.
4. Differences in how the domains are configured.
5. Network issues, like firewalls blocking important ports.
6. Outdated or incompatible software versions.

Symptoms:

Symptoms associated with the "Error_Ipsec_Ike_Failqueryssp" include:

1. Frequent disconnections from secure networks.
2. Slow system performance, especially during logins.
3. Application errors when trying to access secure resources.
4. Error messages related to IPsec or IKE negotiations.
5. Interruptions in service and productivity.
6. Possible security risks due to network issues.

Solutions:

Step 1: Open Command Prompt

• Click on the Start menu.
• Type "cmd" in the search bar.
• Right-click on "Command Prompt" and select "Run as administrator."

Step 2: Reset Network Configuration

• In the Command Prompt window, type the command: "netsh int ip reset" and press Enter.
• Next, type the command: "netsh winsock reset" and press Enter.

Step 3: Restart Your Computer

• Close the Command Prompt window.
• Click on the Start menu, select "Restart," and wait for your computer to reboot.

Step 4: Check Kerberos Settings

• Make sure the Kerberos authentication settings are correct.
• Verify the service principal names (SPNs) are set up properly.

Step 5: Sync System Time

• Ensure that the time on all devices in your network is the same.
• This helps avoid any time-related issues.

Step 6: Update Network Drivers

• Go to the Device Manager on your computer.
• Find the network adapters, right-click on them, and select "Update driver."

Step 7: Reinstall IPsec Service

– If the problem still exists, consider uninstalling and then reinstalling the IPsec service.

Step 8: Review Security Policies

• Check the security policies on your system.
• Make sure they are compatible with your current setup.

Impact:

• Secure tunnels for data transmission cannot be established.
• Sensitive information may be exposed to unauthorized people.
• Users can't connect to VPNs or other secure networks.
• This leads to less productivity and more operational problems.
• Authentication failures can happen because of issues with the Kerberos package.
• Organizations might not follow data protection rules, which can cause legal problems.
• The overall trust and reputation of the organization can be harmed.

Relevance:

The Error_Ipsec_Ike_Failqueryssp is often associated with Windows operating systems, especially Windows 7, Windows 8, Windows 10, and Windows Server versions.

This error can also occur in software that uses the Kerberos authentication system for secure communications. It can cause problems when trying to set up secure connections, which is important for keeping information safe.

Prevention:

To avoid encountering the Error_Ipsec_Ike_Failqueryssp in the future, follow these steps:

1. Update Systems Regularly: Make sure all computers and devices have the latest security updates and software versions.
2. Check Kerberos Settings: Ensure that the Kerberos token size is set correctly to meet user needs.
3. Audit Security Policies: Regularly review security rules and network settings to find and fix any weaknesses.
4. Use Logging and Monitoring: Set up systems to track activities and spot problems early, so you can fix them quickly.
5. Train IT Staff: Teach your IT team about best practices for security, especially regarding Kerberos and IPSec.

People Also Ask

What Systems Are Most Affected by This Error?

This error mostly affects systems that use Kerberos authentication. This means it can cause problems for Windows servers, Active Directory setups, and any apps that need Kerberos for secure connections and checking identities.

How Can I Check My Kerberos Configuration?

To check your Kerberos setup, look at your computer's security settings. Make sure the realm and KDC settings are correct. You can also use tools like klist and kinit to see if your tickets are working properly.

Is This Error Specific to Windows Environments?

Yes, this error mostly happens in Windows systems because it deals with how Windows uses Kerberos authentication. Other operating systems might have similar problems, but this specific error is mainly linked to how Windows is set up.

Does This Error Affect Remote Connections?

Yes, this error can affect remote connections. If there's a problem with the Kerberos package, it can stop safe communication between the client and server. This means that connecting to the server might not work properly.

Can Software Updates Resolve This Issue?

Yes, software updates can fix many problems, like making sure everything works well together. It's a good idea to regularly install these updates to keep your system running fast and safe.